Returns & Exchanges

Begin with an email

Email [email protected] with your name, the item involved, your order correspondence or confirmation details, and a brief description of the concern. If an item appears damaged or incorrect, photographs may help us understand what happened. Please keep the item and its packaging until we have had a chance to respond, unless a written instruction says otherwise.

We do not publish a universal return window, exchange promise, restocking charge, or prepaid-label policy because order details are confirmed individually. Eligibility, the return method, any shipping responsibility, replacement availability, refund treatment, and timing will be addressed in writing for the confirmed order and the specific request. Please do not send an item to the business contact location without written return instructions.

A fair, item-specific review

We will review the information you provide alongside the written order confirmation and the condition described. Depending on the situation, a written response may discuss additional information, return authorization, a possible exchange, a replacement if available, another resolution, or whether the request falls outside terms agreed for the order. A request for a return or exchange does not itself guarantee approval.

This approach is intended to keep details clear where products, destinations, and original order terms can differ. It should not be read as a blanket refusal of returns or as an attempt to take away any consumer protections or statutory rights that apply to you. Nothing on this page excludes rights or remedies that cannot lawfully be excluded.

For confirmed-order and request context, see Store Information and Terms of Service. If the question relates to delivery, also review Shipping.

Before you request help

Magnets are home décor objects and need gentle handling. Normal screen variation, minor differences in visual appearance, or effects from improper care may not indicate an item issue. Please review Care before using cleaning products, soaking an item, applying heat, or scrubbing a surface.

For safety, magnets are not toys and may present a swallowing hazard if small components are involved. Keep them away from young children. If you are uncertain about care or safe use, contact us before taking action that could further affect the item.

Questions can be sent to [email protected] or discussed by phone at +1 314 457 9651. The address 6917 Gravois Ave, Saint Louis, MO 63116-1013 is a business contact location, not an unannounced return destination or confirmed public retail counter.